Popular questions

As a VEKA fabricator, we will support your commercial growth every step of the way; from supplying outstanding products to technical support and everything in between. We understand that changing supplier can seem daunting, which is why we have teams in place to manage any transition. Just get in touch with us on 01282 716611 with any questions. 

Yes. Projects created by one user can be viewed or shared to aid collaborative working.

The Independent Network 10 year insurance-backed guarantee protects your investment in the unlikely event that a Independent Network installer ceases trading. Both your deposit and payment is protected as well as the assurance that your products will be installed to the highest standards. Click here for more information.

If you would like products from a particular system, we can recommend an installer in your area who installs the exact product you are looking for. Fill in the Find an Installer form or contact salesenquiry@veka.com for more information.

You can join our Step-by-Step campaign by emailing hforbes@veka.com . Don’t forget to include your address and hoodie size so we know where to send your Step-by-Step hoodie to.

By registering you agree to send your tracked miles via email each week until Friday 19th September to contribute to our total miles travelled.

WinDoPlan is VEKA’s exclusive tool that offers instant access to thermal calculations whenever and where ever you need it!

It is important that any frame, window or door is installed to the appropriate British standard.  Additional installation advice is available to installers for some of our more specialist systems but for generic please refer to the GGF (Glass & Glazing Federation) website. Visit here for more information. 

Independent Network members are offered a comprehensive support package including brochures, window sample bags, ID cards, branded clothing, tapes, product care kits, product comparison kits, presenters, vehicle vinyls, showroom boards, maintenance guidelines to help to project a professional image.

Fabricators and installers are also offered access to online marketing toolkits which hundreds of marketing materials available for personalisation at the touch of the button. We cover the cost of the copy writing so all you have to pay for is the print!

If you have an open day coming up or any other trade event that you need support for, contact the marketing department to find out about our additional services that we offer customers. Register for the portal here.

WinDoPlan is available to use 24 hours a day, 7 days a week, 365 days a year.

You will be notified within two working hours whether you have been approved for access or we need more information to approve your access.

Please note our working hours are 8.30am-5pm Monday to Friday (excluding Bank Holidays)

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For further help or assistance please contact us.

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