Website Questions

Never, your data is securely stored at VEKA in order to email you about technical document updates for documents that you have previously downloaded.

No, we only ever contact you for further information on your registration or to advise you of new versions of documents you have previously downloaded. However, please note, if you download all available technical documents and we update 6 documents you will receive 6 separate emails.

You will be notified within two working hours whether you have been approved for access or we need more information to approve your access.

Please note our working hours are 8.30am-5pm Monday to Friday (excluding Bank Holidays)

Please check your spam or junk email folders.

For further help or assistance please contact us.

Please send an email to with the email address you registered with along with your new chosen password. You will receive an email confirm within two working hours.

Please note our working hours are 8.30am-5pm Monday to Friday (excluding Bank Holidays)

The technical information available via the website has been created for the use of a variety of users, if you are unable to access a document it is likely that the document you are trying to access is not suitable for you based on your user profile. Try using the search function or contact one of the members of the team to find the right information for you, email or call 01282 725361. Often installers try to access fabrication information, installers need to contact their fabricators for this.


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