Vacancies: Technical Support Coordinator

Closing date: 03/09/2021

Job description

To provide the technical and administrative support and create valued tools/services to support VEKA and our customers in the sales and development of efficient, high quality, market leading products

Responsibilities

 

  • Working as part of the wider technical team offering product, design, specification and legislative support to specifiers, fabricators, installers and consumers of uPVC window and door systems.
  • Working closely and collaboratively with colleagues to support sales of profiles and ancillaries
  • Communicating through verbal or written form in a professional and courteous manner at all times
  • Ensure appropriate and timely response to demands
  • Creating an excellent experience for customers and colleagues through service and interactions
  • Working and living a culture of continuous improvement and reduction of waste through process review
  • Taking ownership of own and team actions, learning and improving from mistakes
  • Dealing with enquiries one stop, offering the right information in full every time
  • Promote personal development with a good working knowledge of current industry best practices, standards and legislation
  • Communicate effectively to all levels across the business and industry
  • Promote and implement Company policies and procedures.
  • Always represent the Company in a friendly and professional customer focused manner.
  • Maintain a flexible and enthusiastic approach to Company matters, upholding the VEKA Values at all times.
  • To maintain all Health, Safety and environmental standards within the workplace and adhere to all Company working practices.

 

Activities to support delivery against role responsibilities including:

  • Answering incoming telephone demand quickly and effectively
  • Monitoring of the Technical Team Inbox, responding to demands directly and redistributing the work when appropriate
  • Monitoring and creating access rights to controlled areas of the VEKA UK website for registered customers
  • Organising and maintaining team Sharepoint site
  • Uploading information to the SAP system in accordance with company guidelines
  • Creation of simple product control sheets to company standards
  • Liaison with colleagues across marketing support services to check information provided to customers through marketing bulletins
  • Review of technical manuals, supporting changes when required
  • Creation of guidance wind load calculations to customers ensuring accurate input of data within the company calculators
  • Advising fabricators of reinforcing requirements in accordance with guidance created through the company calculators
  • Preparation of feasibility drawings where appropriate
  • Help maintain all technical databases and ensure relevant information is updated on the CRM database.
  • Maintain accurate records of daily activities.
  • Creation of technical drawings using available software
  • Capturing and analysing incoming demand
  • Use, maintain and promote WinDoPlan suite for customer benefit

Skills/experience required

Essential

  • A high standard of education (A level)
  • Good working knowledge of Microsoft Office packages
  • Demonstrable experience with Sharepoint
  • Excellent communication skills
  • Self-organisation
  • Customer friendly, confident and reliable
  • Demonstrates a proactive attitude
  • Demonstrates a values led approach

Desirable

  • Experience with Autocad suite.
  • Previous experience within the construction / fenestration industry
  • High level use of Excel worksheets

How to apply

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Step 1

Browse our current vacancies

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Step 2

Fill in the application form or upload your CV

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Step 3

A member of our team will be in touch

Need help? Call us on 01282 716611