Vacancies: Membership & Sales Coordinator

Closing date: 24/09/2021

Job description

Working within the Partner Programme Dept, supporting its 2 membership offers to VEKA installers & Fabricators. Independent Network – premium membership, supporting growth and retention, promoting products and services to its members and homeowners.  Installer Programme – maintaining membership database to support and promote VEKA marketing communications.

Responsibilities

Membership Recruitment

  • In & outbound communication to installer businesses encouraging membership engagement & growth.
  • Liaising with VEKA BDM’s & IN Membership Consultants to support tracking of membership recruitment
  • Responsible for application process and onboarding of new members
  • Updating internal databases and monthly reporting – wins/losses/market trends

Membership Communication

  • Assist assigned IN Members ensuring legal compliance and KPI business objectives are met
  • Promote IN member benefits ensuring members receive
  • Promote & implement Affiliate products & services ensuring member engagement of ‘value added’
  • Interaction with members, membership prospects & affiliates via digital methods ie Webex

Membership Administration

  • Responsibilities for Building Regulations compliance, liaising with external Affiliate partners
  • General administration housekeeping, database updates, incoming / outgoing postal communications
  • Day to day homeowner incoming & outgoing telephone/email communications ensuring excellent customer service
  • To input member/consumer information/data into the IN database:
  • Input customer IBG questionnaires / devising alternative way to drive efficiency longer term.
  • Dealing with customer / member enquiries
  • Maintaining the Installer Programme via CRM database and communications to its members
  • Encouraging Installer Programme members to upgrade to Independent Network Membership
  • Facilitate and support all reports required for internal or member analysis.

Independent Network Database

  • Highlight any issues, whereby there is a drop in performance to drive remedial/positive change.
  • Drive continuous improvement of the KPI reporting methodology to ensure metrics enable us to assess performance and act if necessary.
  • Liaising with our IT provider to review system issues and future upgrade improvements, cascading information to the PP team and members. Weekly tracking and reporting.

Daily Duties

  • Reporting – Monthly KPI’s, Budget Spend, IN Metrics for Member Reporting.
  • Management – Ensure databases are managed in-line with VEKA’s GDPR policies
  • Improvement – Support business case product initiatives.
  • Communication – Ensure high levels of activity throughout the Partner Programme

Skills/experience required

  • Strength using a variety of data tools from databases to spreadsheets to mine and manipulate data.
  • Experience of using Excel, PowerPoint, CRM, Databases (Lotus Notes & others), etc.
  • Quick to learn new systems and processes.
  • Problem solving and analytical skills
  • Excellent written and reporting capability
  • Strong attention to detail
  • Policy aware and process driven
  • Excellent customer service skills or verbal and written

How to apply

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Step 1

Browse our current vacancies

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Step 2

Fill in the application form or upload your CV

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Step 3

A member of our team will be in touch

Need help? Call us on 01282 716611